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Quality is a way of life at Iris. Iris enforces the most comprehensive quality assurance process in the industry to ensure 98.5% accuracy in transcription.
Quality Process
Transcriptionist(MT)
Each dictation is routed to transcriptionists based on his/her specialty. Our transcriptionists use state-of-the-art transcription equipment and dictionaries to ensure accuracy. Each year our transcriptionists undergo mandated training to update their skills. At the end of the transcription, the document is released to the Editor.
Specialty - Doctors are assigned to individual transcriptions based on specialty to ensure knowledge in specialized field terminology.
Familiarity - Each doctor is assigned to an individual transcriptionist to help reduce margin of error.
Experience - Each transcriptionist has a minimum of 2 years of transcription experience.
Editor
Our editors review the transcription for accuracy and completeness. Any inaccurate or left out words from transcriptionists are corrected at this time. We maintain an optimal ratio of 3:1 between transcriptionists and editors.
Comprehensive - Each transcription is cross-verified by an experienced proof reader.
Experience - Our proof readers have atleast 4 years of experience in transcription and quality control.
Quality Controller(QC)
Quality Controllers are responsible for the overall quality of the transcription. Each Quality Controller has a designated set of transcriptionists and editors assigned to them. They verify each file to ensure quality.
Production Manager(PM)
Production Manager has the overall responsibility for the delivery including timeliness and quality. Production Manager acts as the Account Manager acting as the single-point-of-contact with each client. Once the QC has reviewed a batch of files, the PM is responsible to do a final quality check before releasing to the client. The final product does not go to the customer if he/she does not feel satisfied with the level of quality.
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